Gaia
Client
Gaia
Services
Market Research Personas User Journeys Wireframing Design System
Industries
Investing
Date
March 2021 - August 2022
Problem Statement
The “best investment apps” out there offer access to worthwhile accounts and investment products with low fees, but disregard the negative impact those companies in their portfolio have on the environment. There is a large part of the population that is not investing due to negative feelings associated with investing such as fear, shame and skepticism. Most of those people are women.
My task involved creating a design that would resonate with an audience primarily composed of women, who often associate investing with negative emotions such as fear or shame. To overcome these adverse perceptions, I opted to mitigate the fear by providing educational content on low-risk investment strategies. This involved explaining distinctions between various financial instruments, such as stocks, bonds, and ETFs. Furthermore, I aimed to alleviate any sense of shame by underscoring the sustainability of our affiliated companies, reinforcing the positive impact users could have on reducing their carbon footprint.
My Impact
As the sole designer on our team, I participated at the app's creation from its inception. Commencing with user interviews, I meticulously constructed user personas and journeys, encapsulating the essence of our target users and their aspirations. My involvement extended to crafting detailed wireframes and prototypes. The weekly feedback loop during sprint meetings propelled us to launch the app within a remarkable 8-month timeframe.
I architected an intricate design system, encompassing typography, color palettes, and atomic components. Our strategy prioritized reusable components with adaptable variants, streamlining design and development synergy. Maintaining constant communication with both frontend and backend developers, I exhibited adaptability in integrating their insights. Witnessing their adeptness at translating my designs into a highly successful MVP was an inspiring journey.
Conclusion
From the beginning by conducting competitor analysis, we enhanced the app's competitive edge by 20%. After the first launch we used user interviews to understand our clients journey while onboarding and we made some modifications that led to a 25% reduction in the total onboarding time. Maintaining constant communication with both frontend and backend developers, I exhibited adaptability in integrating their insights. Witnessing their adeptness at translating my designs into a highly successful MVP was an inspiring journey and very rewarding achieving a 15% reinvestment rate in the first 3 months.